10 useful strategies for coping with complaints and claims

Prepare yourself for the unpredictability of the process

Even minor matters can have a devastating impact on the professional and personal lives of doctors, says Georgie Haysom, head of advocacy at Avant Mutual Group.

SOS

This impact may occur regardless of the outcome of a complaint.

Delays and inefficiencies in the complaint-handling process simply compound the problem, she adds.

The problem was highlighted in a recent BMJ study of 8000 UK doctors.

It found that those who experienced professional

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