AHPRA-commissioned review downplays vexatious complaints

The evidence doesn't back the anecdotes

Fears that vexatious complaints against doctors are widespread are based on “non-representative, self-selected” anecdotes and are not rooted in fact, an AHPRA-commissioned review has said.

Dr Jo Flynn

Vexatious complaints make up fewer than 1% of all complaints against registered health professionals, the literature review by University of Melbourne researchers concluded.

They looked at studies from around the world, including those from Australia, along with data from health regulators and AHPRA's own review of chaperones, to determine the rate of vexatious complaints and the best ways to