'A bit boring' — life as a GP on the after-hours helpline

GPs who staffed the national after-hours hotline say they enjoyed working in their PJs, but hated that the rest of the profession thought they were not ‘real’ doctors.

The doctors, who were paid up to $1600 for a nightshift, also described disliking the hotline’s call centre environment, where they felt pressured by managers to meet call time targets.

Dubbed “helicopter monitoring”, they said it undermined their sense of professional autonomy, which has long been a “fundamental plank of medical identity”.

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