Communication problems

The Consumer Health Forum says pharmacists’ fear asking patients necessary questions because they are scared of “opening a can of worms”.

An editorial written by the CHF’s Alison Marcus in the Journal of Pharmacy Practice and Research says pharmacists often neglect discussing the safe use of prescribed medications with customers, possibly due to a lack of “clinical confidence”.

“Too often it seems that talking to consumers is portrayed as ‘opening a can of worms

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