E-health sows seeds of confusion

It appears not even the Federal Government’s own e-health helpline staff know how to register practices for the system, with a practice manager who rang the line referred instead to the 40-page Healthcare Identifiers Act.

Helen Portus, practice manager at Moss Vale Medical Centre (pictured), thought it would be easy to sign her practice up for a healthcare identifier — mandatory for practices wanting to receive the Practice Incentive Program eHealth incentive from February next year.

But Ms Portus hit a wall when she visited the Medicare website and was