Guardian Pharmacy top for consumer satisfaction

Guardian Pharmacy has won the 2013 Roy Morgan Research Customer Satisfaction Award for Pharmacy for the second year in a row.

The Sigma Pharmaceuticals-owned franchise claimed the top spot every month in 2013, obtaining satisfaction ratings of between 91 and 92% throughout the year.

Chemist Warehouse consistently came in as second in the satisfaction ratings, with 89%. The only exception was in November 2013, when the banner group came third to Amcal.

Across the board, pharmacy groups scored well, with satisfaction ratings of between 85 and 90 per cent.

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