HealthEngine apologises for misleading conduct
HealthEngine chief executive Marcus Tan has “unreservedly apologised” to customers after the online GP booking service was caught tampering with tens of thousands of patient reviews.
Dr Tan, himself a GP, has also announced a sweeping review of the start-up company’s "aspirational review system" where only positive reviews about doctors and practices are published.
On the weekend, Fairfax Media reported that 53 per cent of the 47,900 patient reviews on HealthEngine had been changed, many from negative to positive.
Dr Tan initially defended the company's actions, saying it published only positive reviews because it wanted to celebrate high-performing GP clinics.
But in a letter published on HealthEngine's home page on Monday, he said the company did not mean to mislead readers.
"User trust is paramount to us at HealthEngine and we are conducting an internal and