Measures of success

What makes a good doctor? Is it having the most diabetic patients with an HbA1c lower than 7% – or is it having strong relationships with patients and flawless follow-up and recall systems?

No-one would argue that quality general practice is about more than just numbers and outcomes; it’s also about the processes that ensure quality patient care, and the personal doctor-patient relationship built on trust and respect.

But how do you accurately measure a GP’s performance?

This is the challenge facing governments

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