Patients distrust IT decision support

Patients look down on doctors who use computerised decision support tools, perceiving them to be less diagnostically capable than their peers, a study suggests.

Doctors who reach for the keyboard in deciding whether to order an X-ray on an ankle injury or refer suspected appendicitis for surgery also received lower professionalism and overall satisfaction scores than those who would make these decisions unaided.

The effect appears specific to the use of

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