PBS authority script line's 'Smooth Steve' to be replaced by bot

Authority script phone line operators will be replaced by computers under the latest attempt to streamline the system that sucks up hours of GP time.

This week, Minister for Health and Aged Care Sussan Ley introduced new legislation before Parliament allowing the PBS to make use of “computer programs for administrative actions and decision making”.

Related NewsReview of authority script line on the way

She said the legislative changes would trigger a “major leap forward in the [PBS] use of technology