Pharmacies caught up in diabetes confusion

Community pharmacists have been caught up in teething problems as the federal government changes the way diabetes consumables are supplied to the public.

Because of changes to the National Diabetes Services Scheme (NDSS), products such as needles, syringes, blood glucose test strips, urine test strips and insulin pump consumables are now mostly supplied by community pharmacies instead of Diabetes Australia.

But many patients are not aware of the change, and some pharmacies are not prepared.

Ann Morris, a diabetes educator from Warrnambool, Victoria, says her patients had no idea about this change.  

She says she has received calls from anxious patients who couldn’t get their supplies and didn’t know where to go.

None of her patients had been officially told by the Department of Health about the changes. Ms Morris says she only found out