Pharmacist listening skills key for professional service success

Pharmacists listening skills are probably the essential ingredient in ensuring the success of medication management programs, Australian researchers believe. 

A survey of 595 patients revealed that their perception of the success of a Home Medicines Review, and their willingness to undertake future reviews, was strongly dependent of how well they felt the pharmacists listened, researchers found.

In what they said was the first research to describe this relationship, a cross-sectional study, by academics from the University of Sydney and Charles Sturt University, revealed 53% of the