Software ePIP update put practices behind

Some practices using Medical Director were forced to return to paper records and cut consult times after the software’s latest update drastically slowed their IT systems.

Medical Director owner Health Communication Network (HCN), a Primary Health Care subsidiary, confirmed it issued a new version of the program, aimed at ensuring practices would qualify for the e-health Practice Incentives Program payment (ePIP), to its 17,000 users in September, with a follow-up patch to fix bugs earlier this month.

The update also changed document

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