Staff quality and falling margins alarm owners

Concerns over staff quality, endeavouring to find professional services that gel with their customers’ needs and overcoming falling margins are key issues identified by a group of leading pharmacy owner-managers.

Griffith University researchers conducted detailed interviews with five “successful” Australian pharmacy owner-managers, each drawn from different banner groups (one a discounter) to determine how they “accomplish the management of their businesses in a changing business environment".

A common perception among the five was

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