Survey backs pharmacy

Findings from a consumer survey have revealed high levels of customer satisfaction and reliance on community pharmacy.

The survey of 3000 consumers was part of the Consumer Needs project which was funded by the Department of Health as part of the 5CPA Research and Development program.

The results showed the four leading factors influencing participants’ choice of pharmacy were: convenience (59%); knowing and trusting the pharmacist/staff (18%); cost

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