Texting dos and don'ts

The benefits of text messaging for doctor, staff, and patient communication are substantial, according to a US medical ethicist and surgeon.

While acknowledging that it does not work in every situation or for every practice, Assistant Professor Brian Drolet believes text messaging provides “unprecedented convenience and accessibility” in the clinical setting.

“Why should a clinician leave a meeting to take a phone call or ask a patient to come to clinic, when non-urgent questions can be answered electronically, in messages that can even include photographs and