Tighten follow-up procedures

The Queensland Health Quality and Complaints Commission study of 77 complaints and notices of reportable events over 15 months from 2011 to 2012 found that in 46 cases “there was a failure to review and follow up abnormal test results”.

The most common complaints were about delays notifying patients of results (36%) and delays reading or reporting diagnostic tests (33%).

In one case, a woman who went to her GP for a routine Pap smear phoned the practice to ask about the results and was told that, as she