Timing’s the key when it comes to positive doctor reviews

The DrScore.com website in the USA has released its 2011 Annual Report Card, in which the results of 36,000 ratings received last year are summarised, and has found “the strongest factor related to a high patient satisfaction rating was a long visit with the doctor”.

That finding held true even in instances when the wait time was one hour or more, showing patients put a very high value on the amount of time they spend with the doctor.

“For visits of more than 10 minutes, the mean doctor rating was 9.2,” the website found.

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