Want patients to view you as compassionate? Use pen and paper

Patients prefer their doctor looking at them, not a computer

Patients regard doctors who use computers during consultations as less compassionate and less professional than those who consult entirely face to face, a study shows.

writing notes

Most patients preferred a doctor who used a pen and notepad over one who took notes on a computer.

They also viewed doctors who used computers as less communicative.

In the US crossover study, 120 patients from a cancer clinic were asked to rate a doctor’s compassion, communication skills and professionalism after viewing two videos.

The videos featured two scripted vignettes: one portraying a face