Want patients to view you as compassionate? Use pen and paper
Patients prefer their doctor looking at them, not a computer
30th April 2018
Patients regard doctors who use computers during consultations as less compassionate and less professional than those who consult entirely face to face, a study shows.
Most patients preferred a doctor who used a pen and notepad over one who took notes on a computer.
They also viewed doctors who used computers as less communicative.
In the US crossover study, 120 patients from a cancer clinic were asked to rate a doctor’s compassion, communication skills and professionalism after viewing two videos.
The videos featured two scripted vignettes: one portraying a face