Want patients to view you as compassionate? Use pen and paper
Patients regard doctors who use computers during consultations as less compassionate and less professional than those who consult entirely face to face, a study shows.
Most patients preferred a doctor who used a pen and notepad over one who took notes on a computer.
They also viewed doctors who used computers as less communicative.
In the US crossover study, 120 patients from a cancer clinic were asked to rate a doctor’s compassion, communication skills and professionalism after viewing two videos.
The videos featured two scripted vignettes: one portraying a face