What doctors need most when facing a complaint

It’s not family and friends

Doctors involved in the complaints investigations process fare better if they have the support of colleagues rather than friends and family, regardless of how the investigation is handled, a UK study shows.

depressed doctor

Poor process, prolonged timescales and vexatious use of complaints systems are associated with decreased psychological welfare, but those who have peer support have a lower risk of depression and anxiety, the researchers have found.

The study, involving 6144 UK doctors who have faced a complaint, found that depression and anxiety are greater in