What's the key to a thriving general practice?

National survey pinpoints patients' main gripe

General practices need to keep pace with technology if they are serious about patient loyalty, a national patient satisfaction survey reveals.
 
While most Australians rate their experience of seeing their doctor as generally positive, more than 28% report being unhappy with the limited modes of communication available in most practices.
 
That’s their main gripe, ahead of waiting times, the CommBank GP Insights Report shows.
 
The following are seen by patients as must-haves:
- notifications for appointment delays
- appointment reminders via SMS or email
- the ability to book and manage appointments online
- the ability to access medical records and test results online
 
Video conferencing and social media are less important.
 
While most practices do offer appointment reminders via email or SMS, this is often not communicated well to patients, the survey notes

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