Why some patients get upset with their doctors and others don't

Researchers have studied what happens when GPs deny certain requests

Patients tend to get upset with GPs who deny their requests for referrals, painkillers, new medication or pathology tests.

doubting angry man

But researchers report that denying a request for radiology or antibiotics doesn’t seem to bother most people.

Their study of more than 1300 visits to GPs found patient satisfaction ratings were 10-20 percentiles lower when requests for the former weren’t met, compared with visits when they were.

The size of the associations — even after adjusting for confounding factors such as

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