Analysing the patient survey

As these surveys may become necessary for the renewal of medical registration, Cardiff University has assessed GPs’ opinions of patient surveys.

GPs from a range of practices were interviewed. They had worked in general practice for 1–34 years. All the doctors thought that patient feedback was a good idea. They valued informal feedback from individual patients, but had reservations about the surveys.

It was sometimes unclear if the information from the surveys was about the practice or the GP. Giving feedback as numbers was less useful than individual comments.

Another difficulty was knowing whether the patients were rating the GPs’ performances or their personalities.