'Secret shoppers' key to fixing hospital failures

The current hospital accreditation system is failing and needs an overhaul, says Grattan Institute

Once a year, inspectors visit hospitals across the country to assess their performance on a range of measures, from medication safety to consumer engagement.


But it’s not a secret shopper-type scenario. Hospital staff have known for months when the inspectors will arrive and what they will be looking for.

It’s no wonder doctors dismiss the