Why good care is far more than following protocol

'We need to move on from a culture of eliminating error to ensure than everyday events achieve safe outcomes'

“Where should I go?” — Alice.


“That depends on where you want to end up.” — The Cheshire Cat.

Despite espousing a commitment to improving the patient experience of care, our contemporary health services consistently fail our patients by applying a myopic approach to quality and safety.

My father’s recent hospital admission was a tragi-comedy.

He was in significant pain following a fall in his aged-care facility and was taken to the local hospital for assessment.

By the time I arrived, he had been in