Why it's ludicrous to base medical care on patient satisfaction

Basing medical care on patient satisfaction is as smart as basing elementary education on child satisfaction. The patient who wants a cheeseburger while going to the OR shouldn’t influence hospital reimbursement any more than the child who wants recess all day should influence school reimbursement. By tying health care funds to the opinions of patients, we are letting the kids run the school.

Doctor-patient relationships are based on the trust that we’ll use our expertise to better those we serve. We spend nearly a decade training with the altruistic aim of

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