Trouble Logging In?
We apologise for the inconvenience!
A subset of our readers have been having difficulty logging in since our website relaunch.
The issue appears to relate to the 'cookies' that are stored on users' browsers. The fix is to clear these cookies. The links below will take you to instructions for the most commonly used browsers on how to do this.
If you would like more assistance, please call our customer care team on 1300 360 126. Please note the phones will be unattended outside of business hours.
Remember that if you...
Have an existing Australian Doctor/6minutes/How to Treat account and an existing Medical Observer account…
You should now use the password that you have set for your Australian Doctor/6minutes/How to Treat account. We have enabled a single sign-on functionality, and these login credentials now allow you to access any of our sites. If you can’t remember what that password is, you can reset it here.
Have only ever had Medical Observer account…
You will need to create a new password for our new website. You can do so here.
If your situation is not addressed here, and you’re having trouble resetting your password, please contact our customer care team here or on 1300 360 126.