5 tips GPs can take from dentists

LIKENING doctors to dentists may be like comparing apples to oranges, but the two professions can still learn from each other. In this feature, we look at some of the business practices that dentists have adopted as they compete for patients in a highly competitive market. These include a focus on first impressions in the waiting room, managing cash flow and consumables, and regular patient reminders.

1. Customer experience

There’s lots of competition between dentists, which is one of the