Why online booking systems for COVID-19 vaccines can go wrong

Some patients will try every trick in the book to jump the vaccine queues

When the Federal Government announced patients could arrange their COVID-19 vaccinations through a computerised national booking system it was developing, many GPs rightly looked at its IT track record and started to sweat.

Queues build up at a GP-led vaccination centre in the UK after its wi-fi went down. Photo: Stan Kiddle

The government has since ‘clarified’ — or backtracked,