Don’t call us: the joys of email-based practice

WHEN I positioned my email address front and centre on my business card, many people said I was foolhardy. They expressed concern that patients would bombard me with requests, but the truth is, it hasn't happened yet.

Almost a decade has passed, and while the traffic to my inbox has increased of late, little did I realise the capacity of my patients to entertain me with their fascinating observations and questions.

Preferring electronic communication to rambling mobile phone calls, I will often suggest to a patient that an email is a better option than playing phone tag.

It was an airline cabin crew patient

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