Train receptionists to read warning signs

Reception staff are usually the first to see patients presenting with symptoms of severe chest pain, and an online training tool has been developed to help non-clinical staff identify such patients.

The triage strategy, called BeAWARE of warning signs of heart attack and stroke, is a tool put together by the Heart Foundation and National Stroke Foundation.

Heart Foundation CEO Dr Lyn Roberts said reception staff are the eyes and ears of general practice.

“For this reason it is vital reception staff are trained to appropriately identify and deal with patients presenting with the warning signs of heart