Computers change GP ‘rules of engagement’
Videos of 28 consultations involving 10 New Zealand GPs were analysed to explore how computers affect communication.
The study found that all GPs engaged with the computer for at least 20% of each consultation, and on average spent 12% of the time totally focussed on the computer.
Strategies such as verbalising while typing and social chat allowed GPs to remain engaged during episodes of computer use.
The following excerpt from one consultation exemplifies how computers have altered the “rules of engagement”