Practice software upgrade sparks glitches

A number of GPs have contacted MO describing glitches and problems after recent upgrades to Medical Director 3.14d software. 

Complaints range from patient results disappearing from the screen to significantly reduced processing speeds and data saving issues.

Queensland GP Dr David Gillis said he believed the installation of the upgrade in his practice had caused a “massive problem”.

“Everyday tasks are not happening well... Letters and documents are not opening,” he said.

Sunshine Coast GP Dr Michael Tan told MO he was very concerned patient results were being thrown out of sequence, resulting in the most recent test results potentially being mixed up with those done years ago.

“[Medical Director] say they’ve rectified it, but not quite,” he said.

One WA-based practice also reported software delays resulting in tasks taking 10—12 times longer.