What I learned when I let my patients talk, uninterrupted

 

When patients feel confident they have been heard, there are fewer surprises later, writes Dr Danielle Ofri.


We have two ears and one mouth so we can listen twice as much as we speak,” said Epictetus. It’s clear that the Greek philosopher wasn’t a physician in 21st century America. If you watch doctors — and many researchers do — they speak more than listen.

Studies have shown that doctors interrupt or redirect

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