Patient-centred care is key for a wary wharfie

Past experiences make this man uncomfortable in the conventional medical system, highlighting the importance of an individualised approach
senior man

Jack, 64, is a former wharfie. Tattoos and nicotine stains hint at a colourful past.

He loves fishing and polishing his car. Drug users annoy him even though he doesn’t know anyone who isn’t drug dependent — aside from his trusted GP.