Managing difficult patients

For decades, the medical literature has acknowledged the existence of “difficult patients”.1 Studies have shown the prevalence of such patients to be as high as 60% of all therapeutic interactions.2

While working with these patients may be unavoidable, fortunately there are techniques doctors can use to manage the situation more effectively.

Learn how to transform a difficult interaction into a productive one, understand the psychological drives of difficult behaviours and improve patient experience. This interactive online course shows how to strategically manage difficult encounters, avoid responses that worsen difficult interactions and overcome difficult behaviours.

After completing this module, general practitioners will be able to:

  • Recognise and describe seven behavioural profiles of patients perceived as difficult
  • Describe what drives the behaviour of