4 tips on breaking bad news using telehealth

Doctors share strategies for having difficult conversations by phone or video in COVID-19 era

One year ago, a doctor made headlines around the world for telling a man that his lung condition was terminal — via a computer link.

Receiving bad news

The device was rolled to the man’s bedside, and the 78-year-old heard the news that he was dying via a screen-based message from his doctor.

The man died the next day and his family, deeply unhappy with the experience, released footage of the interaction to the press, and headlines such as ‘