5% of doctors receiving telehealth-related patient complaints
Will complaints go down as video and phone consults become the norm?
Some 5% of doctors have had a patient complain to their practice about telehealth consults, a survey has found.
Indemnity provider Avant asked 1300 doctors — half of whom were GPs — about their experiences with phone and video-based care over the last six months.
While 87% of doctors wanted Medicare telehealth funding to continue, there were potential medicolegal risks involved with the technology due to the potential for miscommunication and misunderstandings, Avant said.
One GP said one of their patients had complained about being offered telehealth because they were “offended or alienated by the inference they may be infectious”.
