AHPRA must filter ‘frivolous’ complaints even if not vexatious: RACGP
Most GPs 'have little faith' in the watchdog's handling of vexatious complaints, the college claims
The RACGP has called on the Medical Board of Australia to introduce a new triage system to weed out complaints that are misguided — even those deemed not to be malicious.
Back in 2020, AHPRA introduced a new framework for vexatious complaints, listing a series of red flags that investigators would use to identify them.
These included unnecessarily extensive complaints or “forceful” instructions on what sanctions the board should hand out.
The system is currently being reviewed by the National Health Practitioner Ombudsman, which investigates about complaints about AHPRA and the national boards.
