AHPRA told to improve communication when investigating complaints

The National Health Practitioner Ombudsman finds AHPRA's follow-up communication is inadequate

AHPRA and the health practitioner boards are regularly failing to meet minimum standards for sharing the progress of investigations with those involved, the national health ombudsman says.

Board room

When investigating a complaint about a health practitioner, the regulators are required by law to provide updates to both the complainant and the practitioner under investigation at least once every three months.

The rule was introduced when AHPRA and the 15 national boards were created in 2010 to ensure that all parties were kept abreast of any developments in their