Defamatory Google reviews: Why hiring a lawyer is rarely worth your bank balance

Sometimes the best response is no response, says Samantha Pillay, from law firm Barry Nilsson.
Rachel Fieldhouse
Samantha Pillay.

As a lawyer, Samantha Pillay is making an unusual plea: she is warning doctors against pursuing legal action, at least when it comes to defamatory comments posted online by patients.

After two decades in law, she says queries about negative or “manufactured” reviews are becoming common.