Emojis get thumbs up for patient and doctor surveys

The onscreen feedback terminal is pushing a lot of buttons

Want to know in real time exactly how your patients are feeling about that packed waiting room and blown-out appointment times? 

Emoji rating
Photo: Penn Medicine

Regardless, a US study has found terminals featuring smiling or frowning emojis is an effective way to gauge real-time patient and medical staff feedback.

Penn University researchers placed terminals around a busy hospital ED and invited patients, doctors and

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