GP nurses and receptionists are ‘heroes’, says college

They have borne the brunt of patients' frustrations throughout the pandemic, says RACGP President Dr Harry Nespolon
Dr Harry Nespolon.

The RACGP is calling on the public to thank the “unheralded heroes” of the coronavirus pandemic — the nurses and reception staff of GP clinics — who have sometimes borne the brunt of patients’ frustrations. 

These staff not only had to adapt to the many changes in how general practices operated, but the RACGP says media reports show they had also been verbally abused, threatened and insulted as “disease spreaders”.