GP receptionists quit as patient abuse worsens

Dr Mukesh Haikerwal says one man threatened to blow up his GP respiratory clinic
Dr Mukesh Haikerwal
Dr Mukesh Haikerwal.

GP receptionists are apparently quitting en masse because of worsening abuse from patients, including one case where a man threatened to blow up the clinic should his parents experience adverse events from a COVID-19 vaccine.

The pressure on practices is becoming an increasingly serious issue, with doctors already warning of burnout and stresses on family relationships as a result of the pandemic.

New data from more than 5000 practices and a million monthly bookings suggest that GP wait times have increased by almost 70% over the past two years â€” from an average of 2.3 days before the pandemic to 3.8 days now.

Drawn from the booking site HealthEngine, the data are limited to patients who eventually secured a booking and exclude those who went elsewhere.