GP pioneer says telehealth industry has become ‘a race to the bottom’

Qoctor’s CEO, GP Dr Aifric Boylan, says cowboy operators risk undermining patient trust in all telehealth.
Dr Aifric Boylan.

In the distant past of 2017, telehealth website Qoctor was causing controversy among GPs.

Mailing out S4 antibiotics or sildenafil, online questionnaires to assess eligibility for referrals — it seemed so radical then.

But as a result of COVID-19, telehealth has become a widespread and sometimes lucrative market, with estimated revenues of $440 million a year.

Qoctor’s long-serving CEO, GP Dr Aifric Boylan, says the state of the industry now concerns her.