Has your medical receptionist saved your practice? AusDoc would like to hear from you

We would love to include real-world stories.
  • News
  • Staff writer
  • 9 February 2026

AusDoc is putting together an article on the role and importance of receptionists. 

We would love to include real-world stories of receptionists dealing with a crisis situation — whether supporting other practice staff or a patient, or saving one of the doctors from making a mistake.

If you have an example, could you provide a very short description of what happened and the best contact details? 

We would like to interview the receptionist themselves, if they are happy with that.