HotDoc apologises for promoting telehealth GPs to patients trying to book at their usual practice
The booking site's pilot had been quietly running since February.
A GP backlash has forced booking site HotDoc to stop offering fast-tracked telehealth appointments to patients trying to book with their usual practice.
A HotDoc pilot program called Telehealth on Demand had run quietly since February, targeting patients booking “low complexity” appointments without nominating a specific GP, only a practice.
These patients received the option of booking with a GP at the practice or a telehealth doctor labelled “not your regular care team”.
In each case, the telehealth doctor was one of 50 GPs participating in the pilot who had open appointments in the next two hours.
