How can GPs best support receptionists facing the epidemic of patient abuse?

Receptionists deserved evidence-based measures to protect them, say Queensland researchers.

Post-incident support for GP receptionists can significantly reduce the emotional toll of the growing workplace violence they are facing from patients, a new review suggests.

Australian researchers assessed 20 studies dating back 40 years exploring the abuse directed at frontline staff, revealing that patient aggression has become so frequent, it was now accepted as a normal workplace hazard.