How a chat and a cuppa with a consultant cuts complaints

Including doctors in bereavement meetings following a patient's death in hospital helps reduce complaints and litigation: UK study
Reuters Health

A bereavement service with doctors from the patient’s medical team and from the treating institution can reduce complaints and litigation, as well as support families, according to a pilot UK study.

A team from Medway NHS Foundation Trust, Gillingham, piloted a bereavement service with the aim of reducing complaints, litigation and coronial inquests, and supporting families.