'It's normal to feel guilty': How to survive a patient complaint

The surgeon says he wishes he had 'catastrophised' less and focused on the likely positive outcome

A doctor has revealed what he wishes he had known while being investigated by the medical regulator over a patient complaint.
Associate Professor Phillip Carson has described feeling guilty and increasingly anxious after receiving a notification from the Medical Board following a poor patient outcome from a surgery in 2015.

Professor Carson
Associate Professor Phillip Carson.

In a video posted on the